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Client Success Director Lead

1 week ago

Johannesburg, Gauteng, South Africa Point Group Full time
Company Overview:
The Point Group is a leading international marketing services provider, dedicated to delivering exceptional results for our clients. As a key member of our team, the Client Success Director will play a vital role in driving business growth and ensuring long-term sustainability.

Job Description:
We are seeking an experienced professional to join our team as a Client Success Director. In this position, you will be responsible for engaging with customers to understand their strategic drivers and developing tailored business plans to support their objectives. Your expertise will help us deliver exceptional customer experiences, drive revenue growth, and foster sustainable relationships with our clients.

Key Responsibilities:
• Customer Engagement: Develop and maintain strong relationships with key clients, understanding their needs and providing proactive solutions.
• Business Development: Identify opportunities for growth and develop targeted business plans to drive revenue expansion.
• Delivery: Ensure seamless delivery of projects, meeting client expectations and deadlines.
• People: Foster a positive and inclusive work environment, promoting teamwork and development among staff members.
• Sustainable Growth: Drive business growth while maintaining a sustainable and profitable approach.
• Customer Management: Proactively manage client relationships, addressing concerns and delivering exceptional service.
• Project Management: Oversee multiple projects, prioritizing tasks, and ensuring timely completion.
• Workflow Management: Streamline processes, improving efficiency and productivity across the organization.
• Documentation: Maintain accurate records, ensuring compliance with regulatory requirements and best practices.

Requirements:
Bachelor's Degree or equivalent qualification, with at least 5-8 years of experience in an international marketing services industry environment. A minimum of 4-6 years of managerial experience, preferably in a services industry setting, is highly advantageous.

Benefits:
The Point Group offers a competitive compensation package, including salary, benefits, and opportunities for professional growth and development.