Customer Service Director
3 days ago
About the Role
We are looking for a skilled Customer Service Director to join our team at Geely Auto International. In this role, you will be responsible for establishing and maintaining a comprehensive after-sales service system that ensures customer satisfaction and loyalty.
Key Responsibilities
- Develop and implement effective after-sales service strategies to meet customer needs and expectations.
- Manage a team of service professionals to provide timely and efficient support to customers.
- Analyze customer feedback and operational data to identify areas for improvement and develop action plans to address them.
- Collaborate with cross-functional teams to ensure seamless integration of after-sales services with other business operations.
- Stay up-to-date with industry trends and best practices in customer service to continuously improve our offerings.
Qualifications
- Bachelor's degree in Business Administration or related field.
- At least 5 years of experience in customer service management, preferably in the automotive industry.
- Proven track record of improving customer satisfaction and loyalty through innovative service solutions.
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