Sales Team Lead: Gauteng Operations Manager
6 days ago
Telesure Investment Holdings is seeking a seasoned Sales Team Lead to oversee the Gauteng region.
About the RoleThe ideal candidate will have at least 5 years of sales experience, with a strong background in leadership roles. A relevant degree or diploma in business management is advantageous, as is FAIS accreditation and Class of Business Certification.
The primary responsibility of this role is to connect with customers and consultants, conducting needs analysis and proposing solutions that drive growth for the brand. Key performance indicators include meeting sales targets, ensuring operational compliance, and managing customer relationships effectively.
Key Responsibilities- Operations Management:
- Provide operational support services and act as first-line supervisor of a transactional operations area.
- Ensure existing systems and protocols are used effectively.
- Performance Management:
- Develop and propose personal performance objectives, utilizing the organization's performance management systems.
- Manage and report on team performance, setting clear objectives for direct reports and holding them accountable.
- Customer Management (External):
- Help manage clients by carrying out standard activities and providing support to others.
- Manage customer queries and complaints, resolving issues efficiently.
- Operational Compliance:
- Identify instances of non-compliance within the team and escalate issues as necessary.
- Leadership and Direction:
- Motivate people to achieve local business goals, explaining the local action plan to support team members.
- Capability Building:
- Use the organization's development framework to identify individual development needs and implement actions to build capabilities.
- Provide training or coaching in own area of expertise to enable others to improve performance.
- Insights and Reporting:
- Extract and combine data to generate standard reports, identifying gaps and suggesting improvements to achieve targets.
- A minimum of 5 years' sales experience, preferably in the Financial Services Industry.
- Experience in a leadership role, ideally in sales or business development.
We offer a competitive salary range of R800,000 - R1,200,000 per annum, commensurate with experience.
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