Incident Resolution Specialist German

2 weeks ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Incident Manager - German Speaker

We are seeking a skilled Incident Manager to join our team at Surgo PTY Ltd. As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution.

Key Responsibilities:

  • Oversee the entire lifecycle of IT incidents, from detection to resolution.
  • Ensure timely and effective communication with stakeholders regarding incident status.
  • Apply ITIL principles to handle incidents according to established procedures.
  • Utilize basic technical understanding of IT and networking to support incident resolution.
  • Demonstrate confident and competent behavior when interacting with customers, particularly via phone.
  • Manage stress effectively and maintain a proactive approach to incident management.

Qualifications:

  • 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
  • ITIL Foundation certification is required.
  • Basic technical understanding of IT and networking.
  • Proficient in German and English at a C1 level.
  • Demonstrated confident and competent behavior, particularly in phone communication.

What We Offer:

  • Competitive salary and benefits package.
  • Professional development opportunities.
  • A collaborative and supportive work environment.

Surgo PTY Ltd is an equal opportunities employer and encourages applications from diverse backgrounds.



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