German Insights and Support Specialist

4 weeks ago

Cape Town, Western Cape, South Africa Initiate International Full time
Customer Support Specialist

Are you a tech-savvy individual with a passion for delivering outstanding customer service? Do you speak German fluently and love the idea of helping hoteliers worldwide transform their businesses?

Our client, a fast-growing international tech company, is offering an exciting opportunity for a German-speaking Customer Support Specialist to join their vibrant team in Cape Town, South Africa. In this role, you'll ensure that German-speaking hoteliers are not just satisfied but delighted with their cutting-edge software.

Key Responsibilities:

  • Provide top-notch telephonic and ticket support, guiding clients to make the most of the software.
  • Maintain high standards of customer service, ensuring KPIs and SLAs are met daily.
  • Collaborate with the Implementations Team to smoothly transition client accounts to the support phase.
  • Train hoteliers on all aspects of the software, empowering them to maximize its potential.
  • Engage proactively with hoteliers, highlighting the added value of premium features.
  • Work closely with German-speaking teammates and other teams, contributing to a fun and productive work environment.
  • Occasionally assist in creating educational video and written content, making it easy for hoteliers to use the software independently.

Requirements:

  • Native-level fluency in German.
  • Previous experience in a technical customer support role.
  • Hospitality experience, especially at the front desk or in reservations, is a plus.
  • Passion for technology and software, with a knack for upselling.
  • Strong prioritization skills, essential in a fast-paced, high-tech environment.
  • Patient, empathetic, and able to confidently lead conversations with clients at all levels.
  • Self-motivated team player with great organizational skills and a keen eye for detail.
  • Able to deliver high-quality work under pressure.

Why Join Our Team?

  • Dynamic company culture.
  • Unlimited opportunities for learning and professional growth.
  • Make a real impact on the company and the global hotel industry.
  • Celebrate successes together with a team that knows how to have fun.
  • Participate in the Employee Equity Scheme.
  • Enjoy an Annual Hotel Experience and salary increases.
  • Friday lunches are on us.
  • Continuous opportunities for training and development.

If you're ready to make a difference and meet the above requirements, our client would love to hear from you. Don't miss this chance to join a company that's changing the game in the hotel industry.

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