Senior Customer Service Operations Manager
1 week ago
Ares Holdings is seeking an experienced Senior Customer Service Operations Manager to lead our customer service operations team. In this role, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead and manage a team of customer service representatives to ensure high-quality service delivery
- Develop and implement processes and procedures to improve customer satisfaction and reduce resolution times
- Collaborate with other departments to ensure seamless communication and alignment
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement
- Relevant tertiary qualification or related work experience to an equivalent level
- 3-5 years' experience in a similar role, preferably in the sales operations industry
- Experience with SAP B1 & DTW operations, reporting specialist, process automation specialist, and highly skilled in Excel and reporting development
- Strong analytical and problem-solving skills, with the ability to work well under pressure and meet deadlines
- Excellent communication and leadership skills, with the ability to motivate and develop a team
- An estimated salary of $70,000 - $90,000 per annum
- A competitive benefits package, including medical aid, life insurance, and pension fund contributions
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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Senior Operations Manager
1 month ago
Cape Town, Western Cape, South Africa Galaxy Outsourcing Full timeJob Title: Senior Operations Manager - Customer ServiceWe are seeking an experienced Senior Operations Manager to lead our customer service team in the UK. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.
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Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
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Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
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Senior Customer Service Manager
2 weeks ago
Cape Town, Western Cape, South Africa Astron Energy Ltd. Full timeJob Title: Senior Customer Service ManagerAstron Energy Ltd. is seeking a highly skilled and experienced Senior Customer Service Manager to lead our Call Centre operations in Western Cape, Cape Town.Key Responsibilities:Leadership and Management: Manage individuals within a team, ensuring effective communication, coaching, and mentoring to achieve...
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Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
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Senior Logistics Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full time**Job Title:** Senior Logistics Operations Manager**Company Overview:** At Service Solutions, we are a national leader in the truck rental and logistics industry. We are seeking a highly skilled and experienced Senior Logistics Operations Manager to join our team.**Estimated Salary:** $85,000 - $110,000 per annum (dependent on experience)**Job Description:...
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Customer Service Representative
9 hours ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...
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Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...
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Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
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Logistics Operations Manager
1 month ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeJob Title: Logistics Operations ManagerAgrimark Operations Limited is seeking a highly motivated and experienced Logistics Operations Manager to join our dynamic team. As a key member of our operations team, you will be responsible for the overall management of our distribution centre, ensuring efficient and effective logistics operations.Main...
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Retail Store Manager
4 weeks ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeJob Summary: We are seeking a highly skilled Retail Store Manager to oversee the operations of our retail store, with a focus on growth, optimisation, and customer satisfaction. As a key member of our team, you will be responsible for executing sales strategies, managing inventory, staff, and operational systems to achieve financial objectives.Key...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
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Senior Finance Manager
2 months ago
Cape Town, Western Cape, South Africa Service Solutions Full timeJob Title: Senior Finance Manager - FMCG Retail LeaderService Solutions is seeking a Senior Finance Manager to lead our FMCG retail business. As a key business partner, you will provide business performance analysis and manage the Sales & Operations Planning process.Key Responsibilities:Lead a team of finance and business analysts in various aspects of the...
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Customer Service Representative – Hermanus
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
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Agrimark Operations Limited
1 week ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeA comprehensive role is available for an experienced Workshop and Mechanisation Manager at Agrimark Operations Limited, a leading agricultural retail company with a presence in South Africa and Namibia.Reporting to the Operations Manager Mechanisation, the successful candidate will be responsible for planning and optimising workshop operations to achieve...
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Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...
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Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:
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Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeKey Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...
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Warehouse Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full timeAgrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). Our company operates across 100 locations in South Africa and has a growing e-commerce presence. We offer high-quality farming supplies, solutions, and retail products to our diverse customer base.Job SummaryWe are...
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Insurance Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeOverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...