Senior Customer Service Operations Manager

1 week ago


Cape Town, Western Cape, South Africa Ares Holdings Full time
About the Role

Ares Holdings is seeking an experienced Senior Customer Service Operations Manager to lead our customer service operations team. In this role, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead and manage a team of customer service representatives to ensure high-quality service delivery
  • Develop and implement processes and procedures to improve customer satisfaction and reduce resolution times
  • Collaborate with other departments to ensure seamless communication and alignment
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement
Requirements
  • Relevant tertiary qualification or related work experience to an equivalent level
  • 3-5 years' experience in a similar role, preferably in the sales operations industry
  • Experience with SAP B1 & DTW operations, reporting specialist, process automation specialist, and highly skilled in Excel and reporting development
  • Strong analytical and problem-solving skills, with the ability to work well under pressure and meet deadlines
  • Excellent communication and leadership skills, with the ability to motivate and develop a team
What We Offer
  • An estimated salary of $70,000 - $90,000 per annum
  • A competitive benefits package, including medical aid, life insurance, and pension fund contributions
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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