Customer Service Liaison

2 months ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Customer Service Representative (Sales Support)

The Customer Service Representative (Sales Support) plays a vital role in assisting our International sales team by providing top-notch support to our international customers. The ideal candidate will possess strong English communication skills, a customer-centric attitude, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Assist customers with product information, order processing, and issue resolution.
  • Support the sales team with administrative tasks, including preparing quotes, processing orders, and managing customer accounts.
  • Coordinate with other departments to ensure timely delivery of products and services.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Identify and escalate priority issues to the appropriate team members or management.
  • Provide exceptional customer service by understanding customer needs and offering appropriate solutions.
  • Participate in training sessions to stay updated on product knowledge and company policies.
Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in a customer service or sales support role.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive attitude and a strong work ethic.
  • Ability to work independently as well as part of a team.

Working hours: 15:00pm to 01:00am



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