After-Sales Support Specialist

5 days ago


Pretoria, Gauteng, South Africa Zoeller Waste Trucks Full time

The After-Sales Support Specialist will play a vital role in ensuring the seamless execution of after-sales support processes at Zoeller Waste Trucks. This includes managing after-sales support processes through a designated app, monitoring and scheduling maintenance and service appointments for sold equipment, and confirming that all post-sale services are completed according to service agreements.

Responsibilities
  • After-Sales Support
    • Manage after-sales support processes through a designated app, ensuring timely service delivery.
    • Monitor and schedule all maintenance and service appointments for sold equipment.
    • Confirm that all post-sale services are completed according to service agreements.
    • Handle incoming after-sales calls and inquiries, resolving issues or escalating them to the appropriate team.
  • Performance Monitoring
    • Use digital tools to monitor the performance of CRM activities, email campaigns, and after-sales service delivery.
    • Generate weekly reports for the Managing Director and relevant team leaders on sales, after-sales, and CRM performance.
    Requirements
    • Experience: At least 5 years in sales administration, CRM management, or after-sales coordination.
    • Technical Skills: Proficiency in CRM platforms (Snov.io, Xero) and after-sales apps. If not, you will be required to learn and adapt in your own time.
    • Communication: Excellent verbal and written communication skills.
    What We Offer
    • A competitive salary and benefits package.
    • Opportunities for professional growth and training.
    • A collaborative and innovative work environment.


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