Service Excellence Associate

7 days ago


Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

We are seeking a talented Customer Service Agent to join our client's team in Brackenfell, where they will have the opportunity to deliver exceptional customer service and drive business growth.

About the Client

Our client is a leading organization in the industry, known for its commitment to excellence and customer satisfaction.

The ideal candidate will be a results-driven individual with a passion for customer service, who can work effectively in a fast-paced environment and meet service level agreements and performance targets.

Key Responsibilities
  • Handle customer interactions across multiple channels, including voice, email, and live chat.
  • Resolve customer queries efficiently while maintaining a high level of professionalism.
  • Ensure first contact resolution by troubleshooting issues and providing accurate information.

Estimated Salary: R 270,000 - R 370,000 per annum, depending on experience.

Requirements:

  • Minimum of 3 years of experience in a customer service role.
  • Prior experience as a 2IC or Team Leader is highly desirable.
  • Matric qualification (Grade 12) is essential.


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