Customer Service Associate
4 days ago
Job Overview:
As a Customer Service Associate at RTT, you will play a critical role in ensuring seamless delivery experiences for our clients. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
About the Role:
This is an excellent opportunity for a customer-focused individual to join our team and contribute to delivering exceptional service standards. You will be responsible for monitoring deliveries, submitting reports, and communicating with clients in a professional manner.
Responsibilities:
- Monitor daily deliveries and submit timely reports
- Liaise with National/Cross Border Branches to ensure SLA compliance
- Communicate client requirements and anomalies back to the Business
- Manage exceptions and log issues on Case Management
- Daily follow up on Problem Trips (outstanding PODs)
- Keep SLE Notes updated with client requests/action taken/operational requirements
- Attend to email and telephonic queries, providing timely and accurate feedback
- Assist with logging collections and ensure follow-up and feedback to clients daily
- Support the Operations team as needed
Requirements:
- Grade 12 – Matric qualification
- 3-5 years' experience in Customer Service
- Geographical knowledge
- Company's distribution network
- Track Trace system
Salary: R250,000 - R300,000 per annum (estimated based on market rates and location)
Benefits: Competitive salary, opportunities for growth and development, and a dynamic work environment
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