Technical Service Lead

7 days ago


Johannesburg, Gauteng, South Africa ITC Worldwide, LTD. Full time
About the Role

This is an exciting opportunity to join our Technical Service Team as a Help Desk Operations Specialist at ITC Worldwide, LTD. As a key member of our team, you will be responsible for coordinating administrative and technical workloads, managing tickets, and providing excellent customer service.

The successful candidate will have a strong background in IT support, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities
  • Coordinate help desk activities and manage ticket queues.
  • Provide timely and effective resolutions to customer inquiries and issues.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain accurate documentation of help desk procedures.


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