Operational Excellence Manager, FBA, 3P Marketplace Transformation Lead
2 weeks ago
Job Title: Operational Excellence Manager, FBA, 3P Marketplace Transformation Lead
About the Role:
We are seeking an experienced Operational Excellence Manager, FBA, 3P Marketplace to join our team in Western Cape, Cape Town. This role is responsible for leading investigation and root cause resolution for seller issues and key programs. You will analyze large data sets to identify specific problem statements around partner experience/program-related issues.
Key Responsibilities:
- Investigation and Root Cause Resolution: Lead investigation and root cause resolution for seller issues and key programs.
- Data Analysis: Analyze large data sets to identify specific problem statements around partner experience/program-related issues.
- SOP Creation and Implementation: Create and implement SOPs for execution on a weekly basis to solve for critical partner experience problems.
- Reporting and Insights: Report program metrics and draw insights on key patterns/problems.
- Forecasting: Develop forecasts to help plan fulfillment-related processes.
BASIC QUALIFICATIONS:
- Bachelor's Degree: Bachelor degree required.
- Relationship Building: Experience developing long-term relationships with partners.
- Technical Skills: Proficiency in Microsoft Excel, skilled in operational excellence, project management skills (regular updates, program flashes, audits, review meetings, process audits), and experience managing deadlines and building reporting.
PREFERRED QUALIFICATIONS:
- SQL Knowledge: Knowledge of SQL preferred.
- Process Improvement: Experience with process improvements and SOP executions.
- Fulfillment Experience: Experience in fulfillment, supply chain, logistics, or e-commerce.
Estimated Salary Range: R500,000 - R700,000 per annum, depending on experience and qualifications.
Benefits: A comprehensive benefits package, including medical aid, retirement fund, and annual bonus.
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