Transformation Excellence Specialist

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

WNS Global Services is seeking a highly skilled Transformation Excellence Specialist to join our team.

About the Role:

The ideal candidate will have 15 years of experience in delivering digital transformation and continuous improvement initiatives, with a strong background in project management and design thinking.

Key Responsibilities:

  • Develop and implement process improvements to enhance customer experience and reduce costs
  • Lead design thinking workshops to re-imagine customer journeys and future operating models
  • Manage cross-functional teams to deliver digital transformation projects
  • Collaborate with clients to understand their needs and develop tailored solutions

Requirements:

  • Bachelor's degree in a related field
  • Minimum 15 years of work experience in a similar role
  • Excellent knowledge of Excel, Word, PowerPoint, and Minitab
  • Certified Blackbelt in Project Management and Design Thinking
  • P&C Insurance experience and expertise in contact center digital platforms
  • Action-oriented, self-driven individual with high energy levels

What We Offer:

  • A competitive salary of $120,000 - $150,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Flexible working hours and domestic/international travel opportunities

Additional Information:

US NIGHT SHIFT HOURS APPLY



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