IT Support Specialist

4 weeks ago


Sandton, South Africa Callforce Direct Full time
Job Summary

We are seeking a highly skilled and motivated Junior IT Technician to join our Callforce Direct team. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and excellent communication skills.

The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that all systems are running smoothly and efficiently. This includes troubleshooting hardware and software issues, installing and configuring new hardware and software, monitoring system performance, and maintaining system security and integrity.

In addition to technical responsibilities, the Junior IT Technician will also assist with network administration tasks, document and track technical issues and resolutions, provide training and support to end-users on technical issues, and stay current on industry trends and advancements in technology.

Key Responsibilities
  • Provide Technical Support: Troubleshoot hardware and software issues, install and configure new hardware and software, monitor system performance, and maintain system security and integrity.
  • Network Administration: Assist with network administration tasks, including configuration, maintenance, and troubleshooting.
  • Troubleshooting: Identify and resolve technical issues in a timely and efficient manner.
  • Documentation: Document and track technical issues and resolutions.
  • Training and Support: Provide training and support to end-users on technical issues.
Requirements
  • Certificate/Diploma or Bachelors degree: Relevant certificate/diploma or bachelors degree in IT or related field.
  • Experience: 1+ years of experience in a similar role as a coordinator.
  • Skills: Excellent organizational and problem-solving skills, knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous, ability to work independently and within a team while managing multiple tasks, strong communication and interpersonal skills, proficiency in Microsoft Office Suite.
  • Certifications: Certifications such as CompTIA A+ or Network+ are a plus.
Estimated Salary

The estimated salary for this position is between $40,000 - $60,000 per year, depending on experience and qualifications.



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