Hospitality Manager for Luxury Game Reserve

7 days ago


Durban, KwaZulu-Natal, South Africa RareCruit Full time

RareCruit is seeking a highly skilled and experienced Hospitality Manager to join our team at one of our prestigious 4- or 5-star lodges within a game reserve.

This live-in position offers a unique opportunity to work in a dynamic environment, providing exceptional guest experiences while managing the front-of-house operations.

We are looking for an individual with a passion for hospitality, excellent communication skills, and the ability to multitask and work well under pressure.

Key Responsibilities:

  • Reservations & Front Office Duties:
    • Manage guest reservations using the Knightsbridge booking system
    • Communicate with guests, agencies, and other stakeholders regarding booking inquiries, confirmations, and special requests
    • Handle guest check-ins and check-outs efficiently and professionally
    • Ensure invoicing is accurate, and accounts are kept up to date
  • Guest Services & Activities:
    • Attend to all guest requests, including arranging excursions, activities, and other special requirements
    • Provide guests with information about lodge amenities, game reserve offerings, and local attractions
    • Ensure exceptional guest satisfaction
    • Perform general office administration tasks such as filing, correspondence, and maintaining organized records
    • Ensure efficient payment control and follow up on any outstanding balances
    • Oversee stock taking and inventory control for lodge supplies
    • Coordinate with housekeeping and restaurant teams to maintain high standards of cleanliness, presentation, and service
    • Work closely with other lodge staff to ensure smooth day-to-day operations
    • Contribute positively to a collaborative work environment, assisting other departments as needed

Salary: $60,000 - $80,000 per annum (dependent on experience)

Requirements:

  • Familiarity with Knightsbridge booking system or similar property management systems
  • Strong administrative and organizational skills
  • Familiarity with MySpread
  • Excellent communication and customer service skills
  • Ability to multitask and manage time effectively
  • Ability to work well under pressure and in a fast-paced environment
  • A positive, can-do attitude and strong team player
  • MUST have own car and driver's license
  • MUST have basic accounting skills
  • MUST have minimum of 1 year previous experience in a 4- or 5-star Hotel/Lodge


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