Hospitality Manager for Luxury Game Reserve
7 days ago
RareCruit is seeking a highly skilled and experienced Hospitality Manager to join our team at one of our prestigious 4- or 5-star lodges within a game reserve.
This live-in position offers a unique opportunity to work in a dynamic environment, providing exceptional guest experiences while managing the front-of-house operations.
We are looking for an individual with a passion for hospitality, excellent communication skills, and the ability to multitask and work well under pressure.
Key Responsibilities:
- Reservations & Front Office Duties:
- Manage guest reservations using the Knightsbridge booking system
- Communicate with guests, agencies, and other stakeholders regarding booking inquiries, confirmations, and special requests
- Handle guest check-ins and check-outs efficiently and professionally
- Ensure invoicing is accurate, and accounts are kept up to date
- Guest Services & Activities:
- Attend to all guest requests, including arranging excursions, activities, and other special requirements
- Provide guests with information about lodge amenities, game reserve offerings, and local attractions
- Ensure exceptional guest satisfaction
- Perform general office administration tasks such as filing, correspondence, and maintaining organized records
- Ensure efficient payment control and follow up on any outstanding balances
- Oversee stock taking and inventory control for lodge supplies
- Coordinate with housekeeping and restaurant teams to maintain high standards of cleanliness, presentation, and service
- Work closely with other lodge staff to ensure smooth day-to-day operations
- Contribute positively to a collaborative work environment, assisting other departments as needed
Salary: $60,000 - $80,000 per annum (dependent on experience)
Requirements:
- Familiarity with Knightsbridge booking system or similar property management systems
- Strong administrative and organizational skills
- Familiarity with MySpread
- Excellent communication and customer service skills
- Ability to multitask and manage time effectively
- Ability to work well under pressure and in a fast-paced environment
- A positive, can-do attitude and strong team player
- MUST have own car and driver's license
- MUST have basic accounting skills
- MUST have minimum of 1 year previous experience in a 4- or 5-star Hotel/Lodge
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