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Housekeeping Manager

1 month ago


Durban, KwaZulu-Natal, South Africa RareCruit Full time
Job Description

The successful candidate will be responsible for a wide range of tasks, including managing reservations, guest check-ins and check-outs, handling correspondence with guests and agencies, and overseeing general office administration duties. This role also involves invoicing, payment control, and coordinating guest activities to ensure a seamless and memorable experience for all visitors.

This is a live-in position that offers accommodation, meals, and laundry, ideal for someone passionate about hospitality and working in a dynamic team environment. The key responsibilities include:

  • Reservations & Front Office Duties:
  • Manage guest reservations using the Knightsbridge booking system.
  • Communicate with guests, agencies, and other stakeholders regarding booking inquiries, confirmations, and special requests.
  • Handle guest check-ins and check-outs efficiently and professionally.
  • Ensure invoicing is accurate, and accounts are kept up to date.
  • Guest Services & Activities:
  • Attend to all guest requests, including arranging excursions, activities, and other special requirements.
  • Provide guests with information about lodge amenities, game reserve offerings, and local attractions.
  • Ensure exceptional guest satisfaction.
  • Perform general office administration tasks such as filing, correspondence, and maintaining organized records.
  • Ensure efficient payment control and follow up on any outstanding balances.
  • Oversee stock taking and inventory control for lodge supplies.
  • Coordinate with housekeeping and restaurant teams to maintain high standards of cleanliness, presentation, and service.
  • Work closely with other lodge staff to ensure smooth day-to-day operations.
  • Contribute positively to a collaborative work environment, assisting other departments as needed.
  • Keep the reception area neat, organized, and welcoming for guests at all times.
Requirements
  • Familiarity with Knightsbridge booking system or similar property management systems.
  • Strong administrative and organizational skills.
  • Familiarity with MySpread.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage time effectively.
  • Ability to work well under pressure and in a fast-paced environment.
  • A positive, can-do attitude and strong team player.
Benefits
  • Live-in accommodation with meals and laundry provided.
  • Opportunity to work in a prestigious 4- or 5-star lodge within a game reserve.
  • Dynamic and supportive team environment.
Requirements (Non-Negotiable)
  • MUST have own car and driver's license.
  • MUST have basic accounting skills.
  • MUST have minimum of 1 year previous experience in a 4- or 5-star Hotel/Lodge.