Property Manager Direct Reservations

1 month ago


Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full time
Job Title: Property Direct Reservations Manager

Job Summary

The Large Hospitality, Travel and Tourism Industry is looking for a suitable candidate to fill the position as Property Direct Reservations Manager for our Properties. This role is a great opportunity for a target-driven and organized individual who can supervise a team of Property Reservationists to achieve daily, monthly, and annual targets. If you have experience in call centre management and supervision, and possess excellent communication skills, this could be the perfect opportunity for you to develop your skills in a dynamic environment.

Key Responsibilities

  • Ensure that daily, monthly and annual targets are met.
  • Monitor and report on daily stats and performance.
  • Mentor and coach staff daily to ensure maximum efficiency and productivity.
  • Analyse reports and identify problem areas which need immediate corrective action.

Requirements

  • Target driven
  • Accurate, organised and able to multitask
  • Excellent communication skills (verbal and written)
  • Bilingual would be an advantage
  • Must have Drivers License
  • Strong customer services orientation and influencing skills
  • Excellent interpersonal skills
  • Well presented with excellent elocution and conscious of brand representation
  • Ability to work under pressure
  • Dependable

Qualifications & Experience

  • MS Office and Electronic Mail
  • Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
  • Knowledge of call centre Management systems e.g. Genesys or similar
  • Matric and minimum 2 years experience in a call centre environment


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