Customer Service Representative for the Hospitality Industry

1 week ago


Durban, KwaZulu-Natal, South Africa Beekman Group Full time
Job Title : Customer Service Representative

About Beekman Group

We are a leading organization in the industry, committed to delivering exceptional customer experiences.

Job Description

We are seeking an experienced Reservations Consultant to join our team. As a key member of our customer service team, you will be responsible for attending to client queries and reservations within established Service Level Agreement (SLA) metrics.

Key Responsibilities:

  • Respond to client inquiries and resolve issues promptly and professionally
  • Manage and process client reservations efficiently
  • Maintain accurate records and update client information as necessary
  • Achieve targets set by department managers

Requirements:

  • Matric with 2 years of relevant call center experience
  • Experience working in sales or customer service, preferably in the hospitality or travel industry
  • Excellent written and verbal communication skills in English
  • Ability to work under pressure and prioritize tasks effectively

Salary: R250,000 - R300,000 per annum

Location: KwaZulu-Natal



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