Sales and Customer Service Professional

4 days ago


Johannesburg, Gauteng, South Africa Ciovita Full time

Ciovita is seeking a highly skilled Sales and Customer Service Professional to join our team in Johannesburg.

About Ciovita

We are a dynamic retail company that values excellent time management, the ability to work under pressure, and a drive to succeed. As a key member of our team, you will be responsible for meeting store targets, increasing sales through effective upselling techniques, and cultivating customer relationships to convert visitors into loyal patrons.

Key Responsibilities:

  • Meet Store Targets and Increase Sales: Meet daily sales targets, increase sales through effective upselling techniques, and implement measures to minimize stock loss by ensuring replacements come from headquarters and reassuring customers about their purchases.
  • Customer Relationship Building: Cultivate customer relationships to convert visitors into loyal patrons, prioritize customer satisfaction and loyalty through friendly interactions, and encourage positive Google reviews.
  • Stock Management: Manage stock replenishment by notifying the manager of out-of-stock items, assisting with customer orders, and logging stock requirements.

Sales and Customer Service Requirements:

  • Retail Experience: High school degree or equivalent, with preference given to candidates with retail experience.
  • Customer Service Skills: Excellent customer service skills beneficial.
  • Familiarity with Shopify: Familiarity with Shopify advantageous.
  • Basic Knowledge of Cycling: Basic knowledge of cycling required.
  • Problem-Solving and Teamwork: Experience in management, problem-solving, and teamwork required.
  • Technology Proficiency: Proficiency with technology (iPad, laptop, or cellphone), Google Suite, and Microsoft Office required.

Salary and Benefits:

  • Hourly Wage: An estimated hourly wage within a weekly range of R50 to R60, negotiable for a full-time contract based on experience.
  • Flexible Scheduling: Flexible scheduling offered.


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