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Customer Support and Data Manager

1 week ago

Cape Town, Western Cape, South Africa Ananzi Full time

Customer Support and Data Manager

We are seeking a highly skilled Customer Support and Data Manager to join our team at Ananzi. As a key member of our customer support department, you will be responsible for providing exceptional customer service and managing customer data.

Job Purpose:

The successful candidate will be responsible for managing the customer support function, including responding to customer inquiries, resolving customer complaints, and managing customer data to ensure accurate and timely delivery of customer services.

Key Responsibilities:
  • Providing exceptional customer service to internal and external customers
  • Responding to customer inquiries and resolving customer complaints
  • Managing customer data to ensure accurate and timely delivery of customer services
  • Developing and maintaining relationships with customers and stakeholders to gather feedback and improve customer services
  • Collaborating with the customer support team to develop and implement customer service strategies and initiatives
Requirements and Qualifications:
  1. Experience in customer support and data management
  2. Strong knowledge of customer relationship management software and systems
  3. Proficiency in Microsoft Word, Outlook, and PowerPoint
  4. Excellent communication and interpersonal skills
  5. Strong analytical and problem-solving skills