Customer Support Ambassador

5 days ago


Cape Town, Western Cape, South Africa Project Growth Full time

We are seeking a highly organized and communicative Help Desk Professional to join our team at Project Growth. This role involves providing seamless customer support through various channels, including email, chat, Zoom, and phone.

The ideal candidate will be able to effectively manage multiple tasks, prioritize customer inquiries, and provide solutions in a timely manner. As a Help Desk Professional, you will play a crucial role in ensuring that our customers have a positive experience with our online courses and real-time lectures.

Key Responsibilities
  1. Customer Support: Interface with customers via email, chat, Zoom, and phone, providing prompt and courteous assistance while actively listening to their concerns.

  2. Zoom Course Facilitation: Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom.

  3. Inquiry Management: Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.

  4. CRM Management: Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records.

  5. Collaborative Communication: Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies.

What Success Looks Like
  1. Seamless Course Access: Efficiently assist customers in accessing live courses, with minimal disruptions.

  2. Positive Customer Experience: Provide friendly, professional service that supports customer needs and reflects company values.

  3. Organized Communication: Maintain accurate, up-to-date records in the CRM and ensure clear communication with the team on customer inquiries and issues.

  4. Collaborative Teamwork: Work effectively within a small, supportive team, contributing to a cooperative and detail-oriented culture.

This is an excellent opportunity for a detail-oriented and customer-focused individual to make a meaningful impact on the customer experience in the healthcare education industry. If you're organized, communicative, and tech-savvy, we encourage you to apply.



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