Customer Support Specialist

3 days ago


Cape Town, Western Cape, South Africa CV Library Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career

We now have an exciting opportunity for a Customer Support Representative to help join our award-winning Customer Service team in our Cape Town office, to help us continue delivering exceptional customer service and going above and beyond for our clients.

Key Responsibilities

- Acting as a first point of contact for all incoming calls, promptly and professionally handle customer enquiries to transfer them to the relevant department(s)
- Responding to candidate queries via email, ensuring accurate information is provided about products and services
- Listen attentively to customer concerns, empathise with their needs and handle requests efficiently and correctly, maintaining the confidentiality of customer information in line with GDPR
- Troubleshoot and resolve candidate issues, providing helpful suggestions to support their experience on CV-Library
- Maintain a thorough understanding of our products and services to successfully support with ad hoc requests by internal teams
- Ensure that customer service standards, quality and KPI targets are met or exceeded
- Providing essential support to the CRC and Sales teams by running database searches on behalf of our clients, producing job reports, posting vacancies, as well as other additional duties

Requirements

- Previous customer service experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines
- Strong communication skills, both written and verbal
- Patience, empathy and the ability to remain calm under pressure
- Ability to work in a team and collaborate effectively
- Self-motivation and drive, with the ability to prioritise your workload
- Extremely organised with a high level of attention to detail

Benefits

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

  • Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbH:We are a leading BPO company specializing in digital solutions for various industries.We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.Job Description:ResponsibilitiesProvide prompt and professional support via phone, email, chat, and social...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    About Us : We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating seamless experiences through exceptional service. If you thrive in...


  • Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    Job OverviewDye & Durham Corporation is a leader in its field, striving to be visionaries and providing employees with opportunities for growth and development. We are seeking a skilled Customer Support Specialist to join our team.


  • Cape Town, Western Cape, South Africa Houst Full time

    Houst, a leading provider of vacation rental solutions, seeks an exceptional Customer Support Specialist to join its team.About the RoleThis is an exciting opportunity for a highly motivated individual to become a key member of our customer success team. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    We are seeking a motivated and detail-oriented individual to fill the role of Customer Support Specialist at The Legends Agency.The ideal candidate will have previous experience in customer service or administrative roles and possess strong written communication skills with a keen attention to detail.Responsibilities will include responding to customer...


  • Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    **Company Profile**Aquarius Specialist Recruitment is a leading recruitment agency specializing in financial services placements. Our team of experts has extensive knowledge of the industry, ensuring that we match candidates with the best job opportunities.Job Description:**As an Investment Team Associate, you will play a critical role in supporting the...


  • Cape Town, Western Cape, South Africa Progressive Edge Full time

    **Progressive Edge** is a Cape Town-based SaaS company that empowers restaurants with efficient reservation management solutions. We're seeking a skilled **Customer Support Expert** to join our team and provide expert guidance to clients.About the JobAs a Customer Support Specialist, you will be the go-to expert for our clients, assisting restaurant teams in...


  • Cape Town, Western Cape, South Africa Hire Resolve Full time

    Customer Relations SpecialistHire Resolve is seeking a Customer Relations Specialist to provide top-notch customer service and support to our clients in the Metering Industry.Key Responsibilities:Respond to client inquiries and resolve any issues or concerns promptlyCommunicate effectively with clients to understand their needs and preferencesCollaborate...


  • Cape Town, Western Cape, South Africa Stryker Full time

    Job OverviewThe Clinical Support Specialist plays a crucial role in ensuring the success of Stryker's SportsMed procedures. This position is responsible for delivering exceptional customer support, training, and service excellence to our clinical customers.


  • Cape Town, Western Cape, South Africa Amazon Full time

    As a leading provider of cloud services, Amazon is seeking a highly skilled Cloud Support Specialist to join our team in Mexico. This role offers the opportunity to work with cutting-edge technology and contribute to the success of our customers.About the JobThis position involves providing technical support to our customers through various contact channels,...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Mindmatch Consulting is looking for a highly skilled IT Support Specialist to join our dynamic and expanding Technical IT Services Division. As a 2nd Line Support Engineer, you will provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Key Responsibilities:Provide technical support via...


  • Cape Town, Western Cape, South Africa University of Fort Hare Full time

    This is an exciting opportunity to work as a German Speaking Customer Support Specialist in the aviation industry. We are looking for a highly motivated individual who can provide exceptional customer service to our international passengers.Key Responsibilities:Work on airline reservations systems, handling voice calls and written correspondence in English &...


  • Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Career OverviewEllo Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.Main ResponsibilitiesStrategic Collaboration: Collaborate with Customer Care Account...


  • Cape Town, Western Cape, South Africa Ares Holdings Full time

    About the RoleThe Reception Support Specialist will play a critical role in maintaining the overall smooth operation of our office. This includes greeting visitors, answering phone calls, and responding to emails in a timely and professional manner. If you have excellent communication skills and a passion for delivering outstanding customer service, we...


  • Cape Town, Western Cape, South Africa Ello Technology SA Full time

    At Ello Technology SA, we are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA parameters.Key Responsibilities:Provide first-line technical support to customers, addressing and resolving issues related to user...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    This role offers an exciting opportunity to work as a frontline support specialist, providing exceptional customer experiences through proactive communication and issue resolution.Key Skills and Qualifications:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentFluency in multiple languagesPlease note that a minimum of...


  • Cape Town, Western Cape, South Africa Pure Placements Full time

    Technical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    Job DescriptionAt ENGINEERINGUK, we are seeking an experienced Cloud Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical support to our customers, helping them to achieve their business goals by leveraging AWS services.About the RoleYou will provide expert-level technical...


  • Cape Town, Western Cape, South Africa Recruit for Africa Full time

    We are looking for a creative, organised and tech-savvy individual to be part of a brand-new Online Platform that will specialise in promoting the Artisan Industry. The Client Liaison and Support Specialist will be able to work independently from anywhere and will be required to attend bi-monthly meetings with the founder. This role is pivotal in ensuring...

  • Customs Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Tumaini Consulting Full time

    We currently have a position open for a Customs Specialist within a Beverage company based in the Western Cape. Minimum Requirements: Degree/ Diploma in Logistics, Supply Chain Management, International Trade, or similar 6 8 Years experience in similar role 5 7 Years experience in customs clearing or freight forwarding Should you meet the requirements for...