Customer Support Expert
6 days ago
**Progressive Edge** is a Cape Town-based SaaS company that empowers restaurants with efficient reservation management solutions. We're seeking a skilled **Customer Support Expert** to join our team and provide expert guidance to clients.
About the JobAs a Customer Support Specialist, you will be the go-to expert for our clients, assisting restaurant teams in utilizing our cutting-edge software to its fullest potential. You'll troubleshoot issues, conduct training sessions, and build lasting relationships with customers.
Responsibilities- Master the software to provide expert guidance to customers.
- Offer top-notch customer support through email and phone, addressing client inquiries promptly and professionally.
- Conduct client training sessions, enabling restaurant teams to maximize the software capabilities.
- Handle inbound support tickets, ensuring issues are resolved or escalated appropriately.
- Troubleshoot and assist clients with account updates, configuration changes, and technical queries.
- Build strong professional relationships with customers, becoming a trusted partner in their success.
- Collaborate with team members to achieve individual and team goals and ensure client satisfaction.
- A strong passion for the restaurant industry and/or experience in the food and beverage or hospitality sector.
- At least 3 years+ of experience in a customer support or customer service role but preferably more.
- Exceptional communication skills, with fluency in English (both written and spoken).
- A friendly, people-focused demeanor, with a knack for problem-solving and active listening.
- Proficiency in learning and using software tools quickly, with a natural aptitude for technology.
- Self-motivated and organized, with excellent time management skills.
- Ambitious yet humble, with a willingness to reflect, learn, and grow.
- Relevant formal education or proven work experience in a similar role.
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