Customer Service Quality Assurance Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Surgo HR & Training Full time
Job Title: Customer Service Quality Assurance Specialist

We are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team at Surgo HR & Training.

Estimated Salary: R450,000 - R550,000 per annum

Job Description:

About the Role

The Customer Service Quality Assurance Specialist will play a critical role in ensuring that our customer service interactions meet the highest standards of quality and excellence. The successful candidate will be responsible for monitoring and evaluating customer service interactions, providing feedback to customer service representatives, and identifying areas for improvement.

Key Responsibilities:

  • Monitor and evaluate customer service interactions to ensure that they meet company standards and regulatory requirements.
  • Provide detailed feedback to customer service representatives on their performance.
  • Identify areas for improvement and recommend training or process adjustments to enhance customer service quality.
  • Collaborate with the training team to develop quality improvement initiatives that drive business results.
  • Evaluate and report on the effectiveness of quality improvement initiatives.

Requirements:

  • Fluent in English and German (spoken and written).
  • Experience in quality assurance or a similar role in a customer service environment.
  • Strong analytical and communication skills.
  • Attention to detail and ability to provide constructive feedback.
Why Join Us?

As a Customer Service Quality Assurance Specialist at Surgo HR & Training, you will have the opportunity to work in a dynamic and growing industry, with a focus on delivering exceptional customer service experiences. Our company values innovation, teamwork, and continuous learning, and we offer competitive salaries and benefits packages to support your career growth and well-being.



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