Business Transformation Specialist

3 weeks ago


Cape Town, Western Cape, South Africa PBT Group Full time

Job Summary

The PBT Group is seeking a highly skilled Business Transformation Specialist to lead the design and implementation of business process improvements. As a key member of our team, you will work closely with stakeholders to identify areas for improvement and develop strategies to enhance operational efficiency and effectiveness.

Key Responsibilities

  • Process Design & Engineering: Develop and document comprehensive process designs, including detailed workflows and decision points.
  • Operational Improvement: Analyze and optimize existing processes to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Change Management: Lead and support stakeholders through change initiatives, ensuring a smooth transition to new processes and systems.
  • Collaboration & Communication: Work closely with cross-functional teams to gather requirements, provide updates, and ensure effective communication throughout the project lifecycle.

Requirements

  • Education: Diploma in Business Management, Business Analysis, or a related field.
  • Experience: 10+ years as a Senior Business Analyst/Business Process Engineer, with expertise in Retail Banking, Agile methodologies, and end-to-end data mapping.
  • Skills: Proficiency in Atlassian tools (Jira, Confluence), knowledge of messaging platforms like Kafka and cloud-based platforms (preferably AWS), and hands-on experience in gathering and documenting user requirements.

About Us

The PBT Group is a leading provider of business process improvement solutions, dedicated to helping organizations achieve operational excellence and drive business growth. We are seeking a talented and motivated individual to join our team and contribute to our mission of delivering exceptional results for our clients.



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