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Help Desk Support Specialist

1 week ago

Johannesburg, Gauteng, South Africa HCLTech Full time

HCLTech is a global technology company that provides IT consulting and services. Our Johannesburg office is seeking a highly skilled Service Desk Specialist to join our team.

Job Description:

The ideal candidate will have relevant 1st line / Service Desk and Remote Desktop support experience, with a strong knowledge of Microsoft based operating systems and Windows desktop technologies.

  1. Provide technical support to end-users via phone, email, or remote desktop connection, assisting them with hardware and software issues.
  2. Maintain a high level of customer service for all support queries, adhering to service management principles and taking ownership of user problems.
  3. Log all calls on the call logging system and maintain full documentation, responding to client enquiries and helping them resolve hardware or software problems.
  4. Maintain a log of software or hardware problems detected and provide training and advice to users in the use of computer equipment.
Key Skills:
  • Strong communication skills
  • Relevant experience with Microsoft Office (MS Word, Excel, and PowerPoint) and Outlook within a network environment
  • Basic understanding of PC hardware set-up and configuration
  • Excellent telephone manner and face-to-face communication skills