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IT Support Specialist
1 week ago
Nambiti Technologies (Pty) Ltd seeks a highly skilled ICT Desktop Engineer to provide top-notch desktop support services. As an integral member of our team, you will be responsible for ensuring that IT services are accessible to both internal and external customers.
Duties and Responsibilities
The successful candidate will attend to IT incidents and requests, configure new equipment, and provide desktop support. This includes software and hardware configuration according to business requirements, conducting troubleshooting, maintenance, upgrades, and other activities required for efficient working of computer systems. The incumbent will also undertake maintenance and repairs on damaged and repairable hardware.
Key Responsibilities
- Attend to IT incidents and requests.
- Configure new equipment.
Desktop Support
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
- Establish connection and access to MFD and Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
- Manage replacement of consumables in the region.
Network and Telephone Support
- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Undertake audits of hardware and software assets.
- Conduct Bi-annual asset verification.
AV Support
- Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.