Service Delivery Team Lead

2 months ago


Cape Town, Western Cape, South Africa TTEC Full time

At TTEC, we're all about delivering exceptional customer experiences. As a Service Delivery Team Lead in Cape Town, you'll be part of a dynamic team that creates and executes amazing customer experiences. You'll support and motivate your team to meet goals, answer associates' questions, and ensure quality customer experiences on every call.

What You'll Be Doing

You'll coach associates to achieve company and client goals, address employee-related issues, and coordinate training on new or revised information. You'll also bring your time management and organizational skills to manage multiple, complex tasks and projects, while monitoring absence and attendance of your team.

What You Bring to the Role

  • Associate degree, technical school, or equivalent work experience
  • Continuous promotion of a performance-driven culture
  • Engagement and support of your team to ensure they have the proper tools and systems
  • Mentorship and inspiration of others
  • Customer-focused mindset
  • Computer savvy

What You Can Expect

  • Knowledgeable, encouraging, supporting, and present leadership
  • Diverse and community-minded organization
  • Career growth and learning opportunities
  • Competitive compensation, performance bonus opportunities, and benefits

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