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Senior Sales Manager

2 months ago

Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Title: Team Leader

Job Summary:

iSON Xperiences is seeking an experienced Team Leader to oversee our Saves/New Acquisition team. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention targets
  • Develop and implement strategies to improve customer retention and acquisition rates
  • Monitor and analyze team performance, providing coaching and feedback to agents
  • Identify and address training needs to enhance team skills and knowledge
  • Collaborate with internal stakeholders to ensure alignment and effective communication
  • Drive process improvements to enhance customer experience and team efficiency
  • Meet or exceed monthly sales and retention targets

Requirements:

  • 3+ years of experience in sales, customer service, or telesales, with 1+ year in a leadership role
  • Proven track record of leading high-performing teams and achieving sales targets
  • Excellent leadership, communication, and coaching skills
  • Strong understanding of the telecommunications industry
  • Ability to analyze data and make informed decisions
  • Experience with performance management and process improvement