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Front Office Manager

2 months ago

Cape Town, Western Cape, South Africa PULLMAN Full time
Job Title: Front Office Manager

At PULLMAN, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel's management team, you will be responsible for ensuring that our guests have a unique and memorable experience at our property.

Key Responsibilities:

  • Guest Relations: Develop close professional relationships with guests throughout their stay, with the aim of gaining their loyalty and ensuring a unique guest experience.
  • Team Management: Manage and motivate front office teams to provide high-quality services for guests and ensure the department meets its quantitative and qualitative monthly targets.
  • Revenue Management: Increase revenue through sales efforts and effective room revenue management.
  • Brand and Group Projects: Ensure the implementation of brand and group projects and policies and procedures.

Requirements:

  • Qualifications: Matric, Diploma in Hospitality Management (advantageous)
  • Skills: Excellent communication and leadership skills, ability to multitask, proactive personality, and a sound knowledge of hotel operations and systems.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and development within our hotel group.
  • Collaborative Team Environment: A collaborative and supportive team environment that encourages innovation and excellence.