Business Process Support Administrator

1 month ago


Cape Town, Western Cape, South Africa Frank Consult Full time

Job Summary: We are seeking a skilled Business Process Support Administrator to join our team at Frank Consult. This role involves providing administrative support in the documentation, maintenance, and enhancement of business processes within the organisation.

Key Responsibilities:

  • Process Documentation: Assist in the development and maintenance of comprehensive documentation for business processes, including workflow diagrams, process maps, and standard operating procedures (SOPs).
  • Administrative Support: Compile and maintain user-friendly manuals and guides for internal systems, software, and procedures, aiding users in their day-to-day operations.
  • Process Improvement: Provide administrative support to the process improvement team, including scheduling meetings, compiling reports, and managing process-related correspondence.
  • Training and Development: Support the creation and organisation of training materials related to business processes and systems, ensuring materials are up-to-date and accessible.

Requirements:

  • Education: Bcom or equivalent. Associate degree or higher in Business Administration, Operations Management, or a related field; relevant experience may substitute for education.
  • Experience: Proven experience in an administrative role, preferably with exposure to process documentation or improvement.
  • Skills: Proficiency in Microsoft Office Suite and familiarity with process mapping tools (Visio, Bizagi).
  • Personal Qualities: Strong communication and interpersonal skills, capable of working effectively with diverse teams.

Working Environment:

  • Internal Relationships: All business stakeholders.
  • Global Scope: Global scope which sometimes requires accommodating time zones outside of the country of origin.


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