Administrative Process Specialist

2 days ago


Cape Town, Western Cape, South Africa Frank Consult Full time

Frank Consult is seeking a highly skilled Administrative Process Specialist to join their team. This role is responsible for providing administrative support in the documentation, maintenance, and enhancement of business processes within the organisation.

The ideal candidate will have a strong foundation in administrative duties, excellent documentation skills, and the ability to support process improvement initiatives.

Key Responsibilities:

  • Develop and maintain comprehensive documentation for business processes, including workflow diagrams, process maps, and standard operating procedures (SOPs).
  • Compile and maintain user-friendly manuals and guides for internal systems, software, and procedures, aiding users in their day-to-day operations.
  • Provide administrative support to the process improvement team, including scheduling meetings, compiling reports, and managing process-related correspondence.
  • Support the creation and organisation of training materials related to business processes and systems, ensuring materials are up-to-date and accessible.

Requirements:

  • Bachelor's degree in Business Administration or a related field; relevant experience may substitute for education.
  • Proven experience in an administrative role, preferably with exposure to process documentation or improvement.
  • Proficiency in Microsoft Office Suite and familiarity with process mapping tools (Visio, Bizagi).
  • Strong communication and interpersonal skills, capable of working effectively with diverse teams.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Salary Estimate: $55,000 - $65,000 per year, depending on experience.

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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