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Technical Support Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa SavageOne Pty Ltd Full time
About the Position

We are seeking an experienced Digital Support Co-ordinator to join our team. The successful candidate will be responsible for managing our FreshDesk and FreshChat support lines, ensuring exceptional service levels for our clients.

This role involves working closely with our marketing and technical teams to align client support strategies with overall business objectives. You will also train and guide other team members on best practices for customer support on FreshDesk and FreshChat.

Key Responsibilities:

  • Manage daily operations on FreshDesk and FreshChat platforms.
  • Serve as the first point of contact for our clients.
  • Maintain a deep understanding of our products and services.
  • Monitor and analyse customer service metrics.

Requirements:

  • Proven experience in customer support or a related field.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving skills.
  • Familiarity with CRM systems and practices.