Technical Systems Specialist

3 days ago


Durban, KwaZulu-Natal, South Africa Globaltrack Full time
Job Overview

As a Technical Systems Specialist at Globaltrack, you will play a vital role in ensuring the smooth installation, maintenance, and repair of our vehicle tracking systems. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  1. Installations
    1. Install and configure vehicle tracking devices, fuel sensors, and other related products in customer vehicles, adhering to company quality standards and procedures.
    2. Ensure all installations are neat, secure, and compliant with customer and company requirements.
  2. Maintenance and Repairs
    1. Conduct regular health checks on installed devices to ensure functionality and reliability.
    2. Perform troubleshooting and maintenance on vehicle tracking systems and related hardware.
    3. Repair or replace faulty equipment in a timely and efficient manner.
  3. De-installations
    1. Safely remove tracking devices and related products from vehicles when required.
    2. Ensure that all removed equipment is accounted for and returned to the warehouse department.
    3. Manage and control the delivery of de-installed and faulty equipment back to Warehouse.
  4. Customer Support
    1. Provide on-site customer support, answering queries, and explaining the functionality of installed systems.
    2. Educate customers on the use and benefits of Webtrack, tracking systems, and fuel monitoring solutions.
  5. Admin, Job cards and Documentation
    1. Manage and maintain accurate records of installations, repairs, maintenance, and de-installations job cards.
    2. Complete job cards and service reports promptly and submit them to the relevant department.
    3. Ensure fuel slips and other financial documents are maintained.
  6. Compliance and Safety
    1. Adhere to company and industry safety standards during all installations and repairs.
    2. Ensure proper handling and storage of tools, equipment, and sensitive electronic devices.


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