ICT Support Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time
Job Overview
IIE Rosebank College seeks a highly skilled Senior ICT Support Specialist to coordinate and plan the daily activities of our ICT support staff. This role is responsible for providing technical and training support services, as well as conducting on-the-job training for team members.

About the Role
The Senior ICT Support Specialist will be responsible for coordinating systems installations, retrieving stored data, investigating and resolving system malfunctions, and consulting with staff to achieve effective problem resolution. The ideal candidate will have experience in an academic setting and possess excellent customer service skills.

Key Responsibilities
• Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure optimal system performance.
• Install new servers as required and coordinate the deployment of systems and infrastructure within the campus.
• Diagnose and troubleshoot hardware and software issues escalated from ICT Supports.
• Maintain campus software licenses and ensure that campus equipment is licensed correctly.
• Apply critical and security updates to servers and workstations to ensure a secure environment.
• Coordinate IT staff activities and oversee the allocation of service desk requests.
• Acquire IT hardware/software to ensure optimal resources are available to meet campus needs.

Requirements
• A 3-year Diploma (NQF6) in Information Technology or equivalent qualification.
• Knowledge of standard operating systems and at least 3 years' experience as an ICT Support/Service Desk agent.
• Experience in an academic setting will be advantageous.
• Excellent customer service, time management, and communication skills.

What We Offer
We offer a competitive salary package and opportunities for growth and development in a dynamic and supportive environment.

Contact Us
For more information, please contact HRO Recruiter on 031-301 52126.

IIE Rosebank College is an equal opportunities employer and prefers EE and South African candidates.

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