Technical Support Engineer
3 days ago
Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
RESPONSIBILITIES:
- Possess in depth knowledge of security products and system;
- Responsible for technical support and introduce new product feature to clients;
- Consulting or answering inquires of clients regarding Hikvision products and solve technical problems;
- Provide technical training to employees of clients to help them improve their level of technical;
- Compile technical documents about products, technology and solutions of Hikvision;
- Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
- Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
- To coordinate resources, provide technical support.
MINIMUM REQUIREMENTS:
- Understanding Hikvision Products;
- Minimum 3 years' of experience in equivalent position;
- Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
- Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
- Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
- Personal integrity and strong team spirit;
- Independent work skills and strong in pressure resistance;
- Understand the sense of responsibility, carefulness and coordination;
- Decent adaptability to work in multicultural organizations.
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