Technical Support Lead
4 days ago
Senior ICT Support Specialist plays a crucial role in ensuring the smooth operation of our IT infrastructure. As a key member of our team, you will be responsible for coordinating systems installations, providing technical support, and conducting on-the-job training for team members.
About the Position
This role requires a highly skilled individual with experience in an academic setting and excellent customer service skills. You will work closely with our ICT support staff to provide technical and training support services, investigate and resolve system malfunctions, and apply critical and security updates to servers and workstations.
Responsibilities
• Coordinate systems installations and retrieve stored data to ensure efficient operations.
• Investigate and resolve system malfunctions, escalating issues as necessary.
• Provide technical and training support services to staff, including on-the-job training for team members.
• Conduct daily checks on the IT infrastructure to monitor uptime requirements and ensure optimal system performance.
• Install new servers as required and deploy systems and infrastructure within the campus.
• Maintain campus software licenses and ensure that campus equipment is licensed correctly.
• Apply critical and security updates to servers and workstations to ensure a secure environment.
• Coordinate IT staff activities and oversee the allocation of service desk requests.
• Acquire IT hardware/software to ensure optimal resources are available to meet campus needs.
Requirements
• A 3-year Diploma (NQF6) in Information Technology or equivalent qualification.
• Knowledge of standard operating systems and at least 3 years' experience as an ICT Support/Service Desk agent.
• Experience in an academic setting will be advantageous.
• Excellent customer service, time management, and communication skills.
What We Offer
We offer a competitive salary package, opportunities for growth and development, and a dynamic and supportive work environment.
Contact Us
For more information, please contact HRO Recruiter on 031-301 52126.
IIE Rosebank College is an equal opportunities employer and prefers EE and South African candidates.
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