Hospitality Operations Manager
2 weeks ago
As a Hospitality Manager, you will be responsible for overseeing the day-to-day operations of the Brand Home and future hospitality facilities. This includes managing staff, implementing policies and procedures, and ensuring high standards of service delivery.
Key Responsibilities
• Manage all Brand Home staff, including FOH and BOH staff
• Implement and maintain policies and procedures related to the Brand Home
• Ensure high standards of service delivery and maintain a positive customer experience
• Develop and implement tasting and hospitality offerings
• Project manage hospitality facility make-overs and support national and international sales and marketing strategies
• Manage stock and control, health and safety, and housekeeping
• Manage customer liaison, including queries, reviews, and complaints
Requirements
• Tertiary qualification in Hospitality
• Proven track record of at least 5 years of experience in a similar role
• Excellent communication skills, verbal and written
• Fluency in English and Afrikaans
• Computer literate
• Wine knowledge an advantage
• Valid driver's license and own reliable transport
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