Guest Relations Officer

4 weeks ago


Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time
Key Responsibilities:

As a Guest Relations Officer at Wild Dreams Hospitality, you will be responsible for delivering exceptional guest experiences. This includes providing warm and welcoming service, handling guest inquiries and concerns, and ensuring that all guests feel valued and cared for.

Requirements:
  • Hospitality Diploma (Desirable)
  • Proven experience in a similar role at a 5-star establishment
  • Excellent administrative and organizational skills
  • Passion for delivering exceptional guest experiences
  • Sound knowledge of South African wines
  • Excellent personal appearance and presentation
  • Excellent command of the English language, both written and spoken
  • Leadership skills
  • Experience in managing small teams
  • Outgoing personality
  • High standard of SOP delivery
  • Flexible and motivated individual

What We Offer:

As a Guest Relations Officer at Wild Dreams Hospitality, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional guest experiences, and you will have the chance to develop your skills and knowledge in a supportive and collaborative environment.

Live-out position.

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