Hospitality Operations Manager

11 hours ago


Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time
Key Responsibilities:
  • Manage day-to-day operations of the Brand Home, ensuring high standards of service delivery.
  • Lead and develop Brand Home staff, focusing on training and development.
  • Implement and maintain policies and procedures related to the Brand Home.
  • Collaborate with the sales and marketing team to support national and international strategies.
  • Oversee stock management, health and safety, and excellent housekeeping.
  • Manage customer relationships, resolving queries, reviews, and complaints.
  • Plan and execute events, including Vintage Day and Cap Classique Affair.
  • Perform administrative duties, such as cash ups, time and attendance, and invoicing.
Requirements:
  • Tertiary qualification in Hospitality.
  • Proven track record with at least 5 years of experience in a similar role.
  • Excellent communication skills, verbal and written.
  • Fluent in English and Afrikaans.
  • Computer literate.
  • Valid driver's license and own reliable transport.
Company Overview:

Exceed Human Resource Consultants Ltd is a dynamic company seeking an experienced hospitality professional to join our team.



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