Guest Experience Lead

3 days ago


Cape Town, Western Cape, South Africa eJobDesign Full time

We believe in creating a supportive work environment at The Vineyard Hotel. Our commitment to staff well-being and development is evident in our approach to growth opportunities. We offer internal programs, traineeships, study loans, and professional coaching for managers to support their journey.

Guest Experience Lead
We're looking for an inspiring leader who can drive success in this role. As a Conferencing & Events Floor Supervisor, you'll be responsible for overseeing assigned shifts, ensuring venues are set up correctly and events run smoothly. You'll need to maintain standards, meet or exceed financial goals, and provide trendsetting and innovative ideas for our guests.

This role involves leading a team, encouraging teamwork and personal accountability, and promoting staff engagement and retention. You'll need to effectively delegate responsibilities to meet event requirements, support and supervise the team during events, and foster a collaborative environment.

You'll require a Matric Certificate with a relevant tertiary qualification from a recognized institution and a minimum of 2 years' experience in a similar role in a busy environment.



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