Guest Experience Manager Job Opportunity at Ajtechnicaldr

7 days ago


Cape Town, Western Cape, South Africa Ajtechnicaldr Full time
Key Responsibilities

As a Front Office Supervisor at Mount Nelson, A Belmond Hotel, your key responsibilities will include:

Supervising the Front Office team to ensure efficient and smooth operations.

Providing exceptional customer service and personalized assistance to guests.

Developing systems and procedures that achieve higher cost efficiency and guest satisfaction.

Main Responsibilities:

  • Supervise the Front Office team members to ensure efficient and smooth operations.
  • Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
  • Attend daily briefings & follow up on any pending items.
  • Plan operations and allocate duties for the shift.
  • Assist with on-the-job training of all Front Office team members.
  • Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
  • Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually

Requirements:

  • Hospitality management diploma or similar relevant qualification preferred.
  • Must have 2-3 years' experience in same or similar role within a luxury hotel environment.
  • Guest focused.
  • Team orientation.
  • A motivated individual with good communication and interpersonal skills.


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