Senior Account Manager
4 weeks ago
We are seeking a highly skilled Senior Account Manager to join our team at Salesworx. As a Senior Account Manager, you will be responsible for nurturing and maintaining customer relationships to ensure customer satisfaction and adherence to the requirements.
Key Responsibilities:- Manage client acquisition and retention
- Develop and implement effective account management strategies
- Conduct presentations and product/service demonstrations
- Achieve or exceed assigned targets
- Monitor account performance and develop action plans for improvement
- Provide accurate forecasts and reports
- Negotiate contracts, pricing, and terms with customers
- Ensure mutually beneficial agreements are implemented
- Address and resolve any objections or conflicts during negotiations
- Maintain detailed records of activities and client interactions
- Utilize CRM systems to track progress and manage processes
- Prepare and present regular sales performance reports to management
- Build and maintain strong, long-term relationships with clients
- Serve as the primary point of contact for client inquiries and issues
- Regularly communicate with clients to understand requirements and provide customized solutions
- Ensure client satisfaction with products and services
- Provide ongoing support and follow-ups to maintain high levels of client satisfaction
- Identify opportunities to upsell or cross-sell additional products or services
- Collect and analyze client feedback to identify areas for improvement
- Provide customer feedback to relevant departments to drive product and service enhancements
- Ensure compliance with all contractual obligations and SLAs
- Stay updated on company products and services, including Data Centre and facilities infrastructure, Integrated Security and electronic services, Structured Cabling, and more
- Provide clients with accurate and detailed product information
- Train clients on the usage and benefits of products or services
- Maintain awareness of the competitive landscape, market pricing, and strategy to penetrate new markets
- Contribute to the knowledge base of company solutions and services within a practice area or service area by sharing best practices with internal teams and client teams
- Support other team members throughout the sales cycle from engagement to billing
- Build and maintain close relationships with relevant OEMs
- Target the Public Sector to increase the client database in this regard
- Assist the company with Business Development on a consistent basis
- A Degree in Business Administration, Marketing, Sales, Communications, or a related field
- A National Senior Certificate
- Pre-existing relationship capital in the market
- Proactive and result-oriented individual
- Excellent communication and relationship-building skills
- Strong negotiation and conflict resolution skills
- Ability to manage time and prioritize tasks
- Open-minded and resilient
- Critical thinker and sound decision maker
- Quality
- Ethical Operations
- Innovation
- Customer Satisfaction
- Proficiency with CRM systems
- Reporting, data capturing, and analyzing skills
- Understanding of sales and marketing tools and methods
- Product and service expertise
R42,000 CTC + lucrative commission + petrol card
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