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Senior Account Manager

1 month ago

Sandton, South Africa Salesworx Full time
Job Title: Senior Account Manager

Our client, a leading South African market player in IT infrastructure solutions and services, is seeking a skilled Senior Account Manager to join their team. The ideal candidate will be responsible for nurturing and maintaining customer relationships, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:
  • Manage client acquisition and retention
  • Develop and implement effective account management strategies
  • Conduct presentations and product/service demonstrations
  • Achieve or exceed assigned targets
  • Monitor account performance and develop action plans for improvement
  • Provide accurate forecasts and reports
  • Negotiate contracts, pricing, and terms with customers
  • Ensure mutually beneficial agreements are implemented
  • Address and resolve any objections or conflicts during negotiations
  • Maintain detailed records of activities and client interactions
  • Utilize CRM systems to track progress and manage processes
  • Prepare and present regular sales performance reports to management
  • Build and maintain strong, long-term relationships with clients
  • Serve as the primary point of contact for client inquiries and issues
  • Regularly communicate with clients to understand their requirements and provide customized solutions
  • Ensure client satisfaction with products and services
  • Provide ongoing support and follow-ups to maintain high levels of client satisfaction
  • Identify opportunities to upsell or cross-sell additional products or services
  • Collect and analyze client feedback to identify areas for improvement
  • Provide client feedback to relevant departments to drive product and service enhancements
  • Ensure compliance with all contractual obligations and SLAs
  • Stay updated on the company's products and services, including Data Centre and facilities infrastructure, Integrated Security and electronic services, Structured Cabling, and more
  • Provide clients with accurate and detailed product information
  • Train clients on the usage and benefits of products or services
  • Maintain awareness of the competitive landscape, market pricing, and strategy, and how to penetrate new markets
  • Contribute to the knowledge base of company solutions and services within a practice area or service area by sharing best practices with internal teams and client teams
  • Support other team members throughout the sales cycle from engagement to billing
  • Build and maintain close relationships with relevant OEMs
  • Target the Public Sector to increase the client database in this regard
  • Assist the company with Business Development on a consistent basis
Requirements:
  • A Degree in Business Administration, Marketing, Sales, Communications, or a related field
  • A National Senior Certificate
  • Pre-existing relationship capital in the market

Soft skills required:

  • Proactive and result-oriented individual
  • Excellent communication and relationship-building skills
  • Strong negotiation and conflict resolution skills
  • Ability to manage time and prioritize tasks
  • Open-minded and resilient
  • Critical thinker and sound decision maker

Core values:

  • Quality
  • Ethical Operations
  • Innovation
  • Customer Satisfaction

Technical Skills and Systems:

  • Proficiency with CRM systems
  • Reporting, data capturing, and analyzing skills
  • Understanding of sales and marketing tools and methods
  • Product and service expertise
Benefits:

R42,000 CTC + lucrative commission + petrol card