Senior Account Manager

3 days ago

Sandton, South Africa TBWA South Africa Full time

A Senior Account Manager is required to join the Internal Communications portfolio.

Their role within the portfolio will be to oversee integrated, internal communication and HR-related comms projects on a day-to-day basis, ensuring that these run smoothly and achieve their potential.

Daily contact with clients is a key part of the job, so offering new and forward-thinking ideas is essential to the productive communication process. Often, the senior account manager will be expected to present proposals and creative ideas to clients, so a very confident and assertive attitude is necessary to promote the agency’s ideas and benefits.

Reporting to the Business Unit Director, this is a fast-paced environment that is both demanding and fulfilling, involving the co-ordination of internal and external staff to ensure seamless integration of communication efforts. The agency will also depend on the person to give the projects direction and maintain the clear strategy to achieve the very best outcome for the client.

Typical activities
- The day-to-day management of clients’ marketing and advertising campaigns
- Build and sustain strong and long-lasting relationships with clients
- Pro-active leadership that encourages creative and freelance teams to perform to the best of their ability
- Regular communication and liaison with clients at a senior level
- The organization of client feedback into clear, concise agency documentation and reports
- Manage status documents, job bags, campaign costs and invoices
- Pitching fresh and innovative ideas to clients, with the support of the BUD
- Completing projects to a specific schedule and within an agreed budget
- Using your knowledge and skills to push clients, the team and the agency in the most productive direction
- Ensure constant, consistent and effective flow of communication between portfolio team members, agency, client and external stakeholders

**Personality attributes**:

- Significant experience in professional client relationship management
- A solid background in advertising, design or marketing - employee engagement experience a plus
- The ability to plan and align on strategies at a senior level
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques - including digital platforms
- The willingness to note relevant trends in the employee engagement space and develop ideas on an ad hoc basis
- The ability to work as an authoritative figure in a busy integrated team

This is a hybrid role that will require you to spend time in meetings and briefings, as well as staying in close contact with clients. It can be demanding, so real motivation is required to thrive. Working hours will be standard office times; however deadlines may stretch this further from time to time.

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