Retail Operations Manager

2 days ago


Johannesburg, Gauteng, South Africa Cash Crusaders Full time
About Cash Crusaders

Cash Crusaders is a well-established national franchised brand that has made a significant impact in the South African retail landscape. Our company retails a diverse range of directly imported new goods and quality second-hand items, offering consumers access to secured loans.

Job Summary

We are seeking an experienced Retail Operations Manager to oversee the daily operations of a cluster of stores in our Gauteng office. The successful candidate will have 5 years of experience in Retail or Franchising and be able to work independently within a pressurized environment. Strong Excel and Word skills are essential for this position.

Key Responsibilities
  • Multi-site Management: Direct the daily operations of a cluster of stores to maximize profit and minimize costs.
  • Retail Standards: Manage and maintain high standards across all stores within the cluster.
  • Franchisee Relationship Management: Build strong relationships with franchisees to drive store performance and profitability.
  • Store Audits: Conduct regular audits to ensure compliance with the Franchise System and standards.
  • Financial Management: Oversee financial management, budgeting, and driving EBITDA growth.
  • Sustainable Strategies: Develop and implement strategies to improve performance and manage costs effectively across each store.
  • Customer Experience: Manage and test service levels in each store to enhance the customer experience.
Requirements
  • Matric / Grade 12 qualification.
  • A minimum of 5 years of experience in Retail or Franchising.
  • Fully competent in MS Office packages.
  • Excellent organizational, numeric, and administrative skills.
  • Ability to multitask and prioritize effectively while working in a stressful environment.
  • Excellent interpersonal skills and ability to communicate at all levels.
  • Well-groomed and professional appearance.
  • Ability to maintain confidentiality.
  • Flexible work approach.
  • Ability to work under pressure.
  • Attention to detail.
  • Analytical skills.
  • Ability to effectively and professionally deal with clients.
Compensation Package

The estimated salary for this position is R500,000 - R700,000 per annum, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including a generous leave allowance and opportunities for career growth and development.



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