Customer Retention Specialist

3 days ago


Cape Town, Western Cape, South Africa Datafin Recruitment Full time
About the Role

We are seeking a highly skilled CUSTOMER RETENTION SPECIALIST to join our team in Germany. As a key member of our customer success department, you will be responsible for engaging with existing customers, addressing their concerns, and ensuring their continued satisfaction with our products or services.

Job Responsibilities
  • Proactive Outreach: Develop and implement proactive strategies to prevent customer churn, address their concerns, and enhance their loyalty and retention.
  • Client Engagement: Maintain regular communication with clients to foster strong relationships, document all interactions using a structured tick box sheet, and ensure comprehensive satisfaction.
  • Issue Resolution: Act as a liaison between clients and internal teams to resolve any service-related issues promptly and effectively.
  • Retention Strategies: Utilize various retention strategies and techniques to retain customers, offer tailored solutions, discounts, or promotions to incentivize customers to stay, and collaborate with the sales and marketing teams to develop effective retention campaigns.
Requirements and Qualifications
  • Fluency in German: Excellent written and verbal communication skills in German.
  • Customer-Focused: Strong ability to build rapport with customers, understand their needs, and provide personalized solutions.
  • Problem-Solving Skills: Proven ability to identify and resolve complex customer issues promptly and effectively.
  • Product Knowledge: Up-to-date knowledge of our products, services, and policies, as well as industry trends and competitor offerings.
What We Offer
  • Competitive Salary: €50,000 - €60,000 per annum (dependent on experience).
  • Benefits Package: Comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and innovative company.
About Us

Datafin Recruitment is a leading recruitment agency specializing in temporary and permanent placements. We are committed to delivering exceptional service and supporting our clients' business goals.



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