Customer Retention Specialist
3 days ago
We are seeking a highly skilled CUSTOMER RETENTION SPECIALIST to join our team in Germany. As a key member of our customer success department, you will be responsible for engaging with existing customers, addressing their concerns, and ensuring their continued satisfaction with our products or services.
Job Responsibilities- Proactive Outreach: Develop and implement proactive strategies to prevent customer churn, address their concerns, and enhance their loyalty and retention.
- Client Engagement: Maintain regular communication with clients to foster strong relationships, document all interactions using a structured tick box sheet, and ensure comprehensive satisfaction.
- Issue Resolution: Act as a liaison between clients and internal teams to resolve any service-related issues promptly and effectively.
- Retention Strategies: Utilize various retention strategies and techniques to retain customers, offer tailored solutions, discounts, or promotions to incentivize customers to stay, and collaborate with the sales and marketing teams to develop effective retention campaigns.
- Fluency in German: Excellent written and verbal communication skills in German.
- Customer-Focused: Strong ability to build rapport with customers, understand their needs, and provide personalized solutions.
- Problem-Solving Skills: Proven ability to identify and resolve complex customer issues promptly and effectively.
- Product Knowledge: Up-to-date knowledge of our products, services, and policies, as well as industry trends and competitor offerings.
- Competitive Salary: €50,000 - €60,000 per annum (dependent on experience).
- Benefits Package: Comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Professional Development: Opportunities for career growth and professional development in a dynamic and innovative company.
Datafin Recruitment is a leading recruitment agency specializing in temporary and permanent placements. We are committed to delivering exceptional service and supporting our clients' business goals.
-
Customer Retention Specialist
6 hours ago
Cape Town, Western Cape, South Africa Datafin Recruitment Full timeWe are seeking a highly skilled and dedicated Customer Success Agent to join our team at Datafin Recruitment in Germany. As a key member of our customer success team, you will play a crucial role in ensuring the satisfaction and retention of our clients.Job Description:Salary: €45,000 - €60,000 per annumThe successful candidate will be responsible for...
-
Recruitment and Retention Specialist
3 weeks ago
Cape Town, Western Cape, South Africa University of Cape Town Lung Institute Full timeJoin Our Team:We are looking for a skilled Recruitment and Retention Specialist to work with us at the University of Cape Town Lung Institute. This is a great opportunity to work in a dynamic environment and contribute to important public health research.About the Role:The successful candidate will be responsible for recruitment, screening, and consenting of...
-
Acquisition and Retention Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Ad Talent Full timeAs an Acquisition and Retention Specialist at Ad Talent, you'll play a crucial role in developing and supporting digital transformation strategies for our clients. With a strong background in digital marketing, you'll plan and manage digital acquisition activities, collaborating with media agencies and specialist teams to optimize campaigns and control...
-
Customer Experience Specialist
1 week ago
Cape Town, Western Cape, South Africa The Hiring House Full timeThe Hiring House is seeking a seasoned Customer Experience Specialist to join our team. This role offers a competitive salary of $65,000 - $80,000 per annum, depending on experience and qualifications.About the RoleIn this key position, you will be responsible for delivering exceptional customer experiences across various portfolios. Your primary focus will...
-
Customer Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Merand Corbett & Associates Full timeJob Title: Customer Experience SpecialistAt Merand Corbett & Associates, we are seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and support department, you will be responsible for ensuring customer needs are met and identifying opportunities for growth.Responsibilities:Resolve customer queries in a timely and...
-
Customer Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeJob Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team at Emporium Human Capital.About the Role:This is an exciting opportunity for a motivated and customer-focused individual to work with clients in providing exceptional support. The successful candidate will be responsible for resolving...
-
Customer Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa MyRunway Full timeJob Title: Customer Support SpecialistWe are seeking an exceptional Customer Support Specialist to join our team at MyRunway. As a key member of our customer-centric team, you will be responsible for delivering outstanding customer support across various platforms.This is an exciting opportunity to work in a fast-paced e-commerce environment where you will...
-
Customer Engagement Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Scholtz Partners International (Pty) Ltd Full timeWe are seeking a Customer Engagement Specialist to join our team at Scholtz Partners International (Pty) Ltd. This role is based in Cape Town, providing a great opportunity for the right candidate to grow their career in the office automation industry.As a Customer Engagement Specialist, you will be responsible for making appointments for our sales...
-
Head of Customer Loyalty
3 weeks ago
Cape Town, Western Cape, South Africa Ad Talent Full timeJob Title: Head of Customer LoyaltyWe are seeking an experienced Head of Customer Loyalty to lead our customer engagement and retention efforts. This role will be responsible for developing a clear strategy and approach to customer loyalty, improving the accuracy of first-party marketing data, growing customer usage, and optimizing revenue streams through...
-
Multilingual Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Time Personnel Full timeOverviewWe are seeking a highly skilled and customer-focused Multilingual Customer Service Specialist to join our team at Time Personnel.
-
Customer Acquisition Specialists
3 weeks ago
Cape Town, Western Cape, South Africa Fempower Full timeWe are looking for highly motivated Customer Acquisition Specialists to join our growing international organization. As a sales representative, you will be responsible for identifying and acquiring new customers through outbound calls.To succeed in this role, you will need:A minimum of 6 years of call centre experienceStrong communication skills in...
-
Multilingual Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Time Personnel Full timeWe are seeking a highly skilled and experienced Multilingual Customer Support Specialist to join our team at Time Personnel. In this role, you will be responsible for delivering exceptional customer service to clients across the globe, requiring strong communication skills, attention to detail, and ability to work effectively in a fast-paced environment.
-
Customer Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeEmporium Human Capital is committed to delivering exceptional customer experiences.To achieve this goal, we seek a talented Customer Experience Specialist to join our team.This individual will be responsible for designing and implementing comprehensive customer support strategies, delivering high-quality training, and collaborating with clients to drive...
-
Customer Relationship Development Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWest Coast Personnel is seeking a highly motivated Customer Relationship Development Specialist to join our team.The ideal candidate will have a strong background in sales and customer service, with excellent communication and interpersonal skills.A good understanding of sales and marketing principles is essential, as well as experience working with SAP.The...
-
Customer Experience Specialists
1 month ago
Cape Town, Western Cape, South Africa Tower Group Full timeWe are seeking experienced Customer Experience Specialists to join Tower Group. This role is perfect for individuals who enjoy interacting with customers and providing exceptional service.Key Responsibilities:Customer Service: Provide first-line support to customers, addressing their queries and concerns related to vehicle rentals, reservations, and other...
-
Regulatory Compliance Specialist
2 weeks ago
Cape Town, Western Cape, South Africa PST Full timeJob OverviewPST.AG, a leading provider of global trade data and customs compliance solutions, is seeking a highly skilled Regulatory Compliance Specialist - Customs Tariffs to join our team.We support businesses worldwide by streamlining trade compliance and ensuring alignment with international regulations through continuous collaboration with global...
-
Customer Engagement Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeJob DescriptionWe are looking for a Customer Engagement Specialist to join our team at West Coast Personnel. As a key member of our sales team, you will play a crucial role in driving business growth through effective customer engagement.In this role, you will be responsible for contacting potential property sellers to set up meetings for Estate Agents. You...
-
International Customs Tariffs Specialist
3 days ago
Cape Town, Western Cape, South Africa PST Full timeCompany Overview:PST.AG is a leading provider of global trade data and customs compliance solutions, headquartered in Germany. We support businesses worldwide by streamlining trade compliance and ensuring alignment with international regulations through continuous collaboration with global authorities.About the Role:We are seeking an experienced...
-
Personalized Customer Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are seeking a highly skilled Personalized Customer Experience Specialist to join our team at West Coast Personnel. As a key member of our customer success function, you will be instrumental in evolving our customer support team into a comprehensive customer success function.Your primary responsibilities will include analyzing key account statistics and...
-
Internal Sales and Customer Service Specialist
3 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeJob Description: Internal Sales and Customer Service SpecialistWe are looking for an experienced Internal Sales and Customer Service Specialist to join our team at HR Genie. The successful candidate will have a strong background in sales, customer service, and operations.The estimated salary for this role is $55,000 - $75,000 per annum, depending on location...