Debt Resolution Advisor

3 days ago


Cape Town, Western Cape, South Africa Capita Full time

In this role as a Debt Resolution Advisor, you'll work closely with customers to understand their financial situations and develop personalized solutions to help them get back on track.

As part of our Customer Service Collections team at Capita, you'll deliver a service that's focused on empathy, understanding, and results. You'll take inbound calls from customers who are struggling financially and work with them to set up manageable payment plans.

With your expertise, you'll identify opportunities to offer short-term discounts on bills and provide customers with the support they need to manage their finances effectively.

This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and a passion for helping others. We offer comprehensive training and ongoing support to ensure your success in this position.

If you're motivated by the prospect of making a real difference in people's lives, we encourage you to apply for this exciting opportunity.



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