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Debt Resolution Team Member
2 weeks ago
The Customer Service Collections Specialist will work closely with customers to understand their financial situations and provide personalized support to help them overcome debt challenges.
Key Responsibilities- Taking inbound calls from customers with debt-related queries.
- Delivering exceptional customer service by addressing concerns and resolving issues promptly.
- Working collaboratively with colleagues to ensure seamless communication and support.
- Providing expert guidance on managing debt and developing suitable payment plans.
- Excellent communication and interpersonal skills.
- Able to remain calm and composed under pressure.
- Strong problem-solving abilities and empathy towards customers.
- Familiarity with collections processes and procedures.