Debt Recovery Manager
7 days ago
We are seeking an experienced Debt Recovery Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our collections team within the call center, including leading a team of collections agents, monitoring performance metrics, and implementing strategies to maximize debt recovery while maintaining compliance with regulatory standards.
Responsibilities
• Provide leadership, direction, and support to a team of collections agents, fostering a positive and high-performing work environment.
• Identify performance gaps and develop action plans to address areas for improvement.
• Conduct regular performance reviews and provide constructive feedback to employees.
• Handle escalated customer complaints or concerns, ensuring timely and satisfactory resolutions.
Qualifications
The ideal candidate for this position should have:
• Extensive experience in collections, with a strong understanding of debt recovery processes and strategies.
• A minimum of 2-3 years in a supervisory or leadership role within a call center environment is essential.
• Certification in Call Center Management or Leadership is advantageous.
• Familiarity with key performance indicators (KPIs) and metrics used in call centers to measure and enhance performance.
About Our Company
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
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